Refund Policy

Effective Date:27/03/2024

At Apex Security Consulting Ltd, we are committed to delivering high-quality security services and installations. Due to the nature of our work, our refund policy is as follows:

1. Consulting & Risk Assessment Services

• Consulting services, risk assessments, and security advice are delivered on a bespoke basis and are non-refundable once the service has been provided.

• If a service is not delivered as agreed, please contact us within 7 days to discuss a resolution.

2. Security System Installations

• For equipment or system installations, we aim to ensure your satisfaction.

• Refunds or replacements may be provided if:

  • Equipment is defective or damaged on delivery.

  • The installation is not performed according to agreed specifications.

• Any refund or replacement request must be made within 14 days of completion of the installation.

• Refunds will be assessed on a case-by-case basis and may be partial depending on work completed or costs incurred.

3. How to Request a Refund

• Contact us via email at Info@apexscltd.com or phone at 0800 112 5420 with details of your concern.

• We will review the request and respond within 5 business days.

4. Exceptions

• Refunds will not be provided for:

  • Change of mind after services are rendered or installations completed.

  • Damage caused by misuse, negligence, or unauthorized alterations.